To date, my family has been operating our small business but we’re in need of and ready to bring in some help. In your opinion, what’s the most important thing we should consider as we start down this road?
I’m not a hiring member of our team, however, I recently attended a conference that encouraged hiring managers and owners to think about the language they use in their job listings. Instead of descriptors like “customer service”, “reliable”, “dedicated”, try using terms like: “Skilled”, “flexible”, “accepting of challenges”, “career”. Flip the script on the expectations and show your work environment from the earliest stages of the hiring relationship.
I look outside of our specific industry, especially when it comes to hiring strong sales people. While I might stay within ‘retail’ or ‘service’, I’ve found that high-end foodservers or luxury/designer brand clothing salespeople can be strong candidates. I can teach them about furniture, but strong service and selling skills are tougher.