Provided by local business, Infotel Systems.

InfoTel Systems is a local, RVA-owned, company. They’ve been keeping businesses connected since 1988. Here are their top 5 things businesses need to know about phones.


  1. Modern phone systems send phone calls over an Internet (protocol) connection. It’s called Voice Over IP. A VoIP voice quality issue for Virginia business owners is most national VoIP providers are located on the west coast while Richmond is just 90 miles from “the center of the Internet” aka Ashburn, VA (Google it) Thus, choose a provider having a data center close to you and Ashburn, VA.  This architecture maintains a short voice path that is free of echo, sounds great and keeps you connected during regional Internet outages.


  1. You can text enable your business phone number to receive texts. The texts are sent to a shared company email address, to a PC and/or to a cell phone. You can call or text InUnison at 804-662-5500 !


  1. You can install an app on your personal cell phone to make business calls from your business phone number. The cell phone app and your business desk phone can ring at the same time. Calling out from the app protects your personal cell phone number.


  1. On-hold and call queue messages promote your products and services to customers. These messages are a free and a captive marketing tool that many businesses never use. We suggest alternating male and female voices with a soft background music track for the best impact.


  1. “You can’t manage what you can’t measure.” VoIP business phone systems provide spreadsheet reports on who called whom, when, call duration and call notes. Call audio recording helps track customer to employee interactions.  Artificial Intelligence (AI) scans these audio recordings for specific positive or negative phrases to create a call sentiment score. Scores outside positive or negative thresholds send a highlighted text transcript to managers. Bottom line, essential customer relationship performance data that does not overwhelm your managers.


Bonus Tip: OSHA requires an “Employee Alarm System” combined with alarm signals training and bi-monthly testing. The simplest means to comply is a phone system with voice paging to include warehouse and/or loading dock speakers. If your normal operation is to page “Larry, call on park 2” then OSHA requirements (area coverage, testing and training) are met by having a system used daily for normal business operations and thus ready for emergency situations.


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