Our recent survey provides a snapshot of the challenges and opportunities businesses encounter when working with local jurisdictions across the Richmond region, including insights specific to the City of Richmond’s new leadership.

City of Richmond Insights

Among respondents, 53% have a physical location within the City of Richmond, and the following data reflects their specific feedback. With the arrival of newly elected officials, 46% of Richmond-based respondents expressed optimism about the incoming administration. These businesses highlighted several key priorities for improving the local business climate:

• 33.3%: Better communication and processes from city departments
• 22.7%: Streamlined permitting and business licensing
• 16.7%: Enhanced small business support
• 15.2% (each): Addressing crime and safety, incentivizing business development, and improving taxation (notably meals tax issues)

Respondents emphasized the need for collaboration with local businesses (38.5%) and improved communication (33.6%), reflecting frustration with the current processes.

Regional Perspectives

Across all jurisdictions, businesses rated the ease of doing business as neutral (34.9%) or easy (30.3%), highlighting a moderately business-friendly environment. However, significant concerns remain:

• 49.6%: Poor communication from government agencies
• 47.2%: Lengthy or complex permitting processes
• 42.3%: Difficulty accessing resources or support programs

Respondents rated government responsiveness as neutral (29.2%) or somewhat responsive (19.2%), with 23.1% marking communication on key updates as ineffective.

Top Priorities for Elected Officials

Businesses want to see progress in these areas to enhance the local business environment:

1. 61.7%: Simplifying business regulations and compliance
2. 58.6%: Reducing local taxes and fees
3. 52.4%: Improving access to resources and support programs

Program and Policy Recommendations

Key initiatives identified by respondents include:

• 31.3%: Financial assistance or grants
• 21.9%: Networking and business development programs
  Additional needs include better crime prevention measures, incentives for small business growth, and accessible online tools for business-related processes.

Conclusion

While businesses acknowledge some positive relationships with local governments, critical areas for improvement—especially in communication, permitting, and resource access—persist. The results offer opportunities for government and businesses to collaborate on fostering a thriving economic climate.

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