Home 9 Event 9 PAST EVENT – 02/04/26 – Sales 101: Creating a Repeatable Customer Journey

PAST EVENT – 02/04/26 – Sales 101: Creating a Repeatable Customer Journey

  • Wednesday, Feb 4
  • 09:00 AM – 10:30 AM
  • 5101 Monument Ave suite 202, Richmond, VA 23230

A practical, panel-based discussion exploring how small businesses build trust, guide prospects through the sales process, and create consistent customer experiences. Panelists will share real-world insights from both B2B and B2C perspectives, with time for audience Q&A.

Panelists:

Sarah Paxton, Co-Owner — LaDiff
Sarah co-leads LaDiff, a premier furniture store offering a wide selection of modern furniture, where she leads a sales team focused on customer experiences and thoughtful design.

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Tom Rosser, Co-Owner — Gelati Celesti
Tom is a co-owner of Gelati Celesti, a beloved local brand known for scaling a customer-first retail experience while maintaining quality, culture, and community roots.

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Scott Goldberg, Chief Sales Officer — Dominion Payroll
Scott oversees sales strategy at Dominion Payroll, bringing deep expertise in B2B sales leadership, client acquisition, and building scalable sales teams.

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